RapidReach Helpdesk and CRM

 

 

 

 

Modern business operates without pause. Just in time production, and an IT dependent world requires an instant response to system failures and a consistent organized response to outages, whether planned or unexpected. RapidReach can provide a common, consistent system for managing events across applications and platforms. Take a proactive approach to event management!

 



 

 

RapidReach Helpdesk and CRM allows you to:

 

  • call in expert teams to resolve problems

  • quickly request staff to respond to disturbances and inform them when they are resolved

  • keep clear records of who received messages, and when

  • notify clients about computer or production breakdowns

  • update management on recent developments

  • generate a large number of reports

Benefit by using RapidReach for Helpdesk and CRM:

  • Affected business units and individuals are notified much more quickly

  • Provide a common platform for system operators, so that the notification process is consistent, whether the application team prefers pagers, phones, email or fax

  • Avoid time consuming and tedious calling

  • Fully and instantly prepare reports, and generate statistical information for follow up and analysis

System or Service?

We do both! You can purchase either a RapidReach System or subscribe to the RapidReach Service. If you are not sure which is better for you, click here.